User Controls
Its Official...I work at...
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2018-01-29 at 5:50 PM UTC
Originally posted by Ajax Perfect response. You’ll never have assets to manage, so I’m just going to pat you on your head and send you on your way.
I would say you’re the guy who calls the OP and complains about how you got yourself into a delinquent situation, but you probably just cash your paychecks at some poor station that charges 3% because nobody will let you step foot in their bank.
you sound like you're talking out of your asshole again ajax, go clean your shitter, it stinks of false pride. -
2018-01-29 at 5:52 PM UTCI can disconnect customers if they freak out.
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2018-01-29 at 8:21 PM UTC
Originally posted by mso8 depending to what degree you are being monitored by your boss you can fuck with costumers. ive had friends that worked at call centers and whenever someone would bad-mouth her for example she would just talk shit and hang up for fun. but she told me the job was shit, at least its not manual labor amiright
One of my duties was to call up the group call records for all teams and audit them for suspicious activity. The records display how long the call was, where it came from, which side the call originated from, which side initiated the disconnect, and a host of other details. So all I'd have to do is scan the lists and pick out the calls with a duration of under 60 seconds, then grab the operator IDs of those calls from the call records and trace them right to their stations, then call up the live recordings and recorded live desktop captures of those specific calls to those agents and listen to them all through. You would be amazed what you hear! Lots of people end up getting get fired for many, many things. -
2018-01-29 at 8:27 PM UTC
Originally posted by -SpectraL One of my duties was to call up the group call records for all teams and audit them for suspicious activity. The records display how long the call was, where it came from, which side the call originated from, which side initiated the disconnect, and a host of other details. So all I'd have to do is scan the lists and pick out the calls with a duration of under 60 seconds, then grab the operator IDs of those calls from the call records and trace them right to their stations, then call up the live recordings and recorded live desktop captures of those specific calls to those agents and listen to them all through. You would be amazed what you hear! Lots of people end up getting get fired for many, many things.
It was because of shit like this I got fired once. There were some auditors and a "zero tolerance" bullshit policy that day and one time I gave a free cheap phone to some black woman just to get her off my back and avoid going over my average call time. Turns out some anal cunt who took his job too seriously heard my call and I was pretty much laid off on the spot. I think it was there I realized that no job that can replace you in a few days is worth anything. -
2018-01-29 at 8:32 PM UTC
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2018-01-29 at 8:46 PM UTC
Originally posted by Vizier It was because of shit like this I got fired once. There were some auditors and a "zero tolerance" bullshit policy that day and one time I gave a free cheap phone to some black woman just to get her off my back and avoid going over my average call time. Turns out some anal cunt who took his job too seriously heard my call and I was pretty much laid off on the spot. I think it was there I realized that no job that can replace you in a few days is worth anything.
That sucks. They flag and log those free phones automatically in the sales/billing system and compile a list along with agent IDs and account #'s. Then the list goes to upper management to review. Upper management is the ones who are cheap as fuck, stupid, pig-headed and screwing everyone over, including the customers and agents. They don't work the front line, so they don't give a fuck. All they care about is the bottom line.The following users say it would be alright if the author of this post didn't die in a fire! -
2018-01-29 at 10:05 PM UTCHow long were the training courses at the call centers you worked at? Its like a seven week course where I work.
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2018-01-29 at 10:39 PM UTC
Originally posted by SBTlauien How long were the training courses at the call centers you worked at? Its like a seven week course where I work.
It was 4 or 5 weeks in all of the ones I worked at. In one of those they made us do dumbass shit like dancing or presentations like it was elementary school during training.The following users say it would be alright if the author of this post didn't die in a fire! -
2018-01-30 at 2:04 AM UTC
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2018-01-30 at 2:20 AM UTC
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2018-01-30 at 5:36 AM UTC
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2018-01-30 at 5:56 AM UTC
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2018-01-30 at 6:01 AM UTC
