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Its Official...I work at...
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2018-01-28 at 3:06 AM UTC
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2018-01-28 at 3:22 AM UTC
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2018-01-28 at 4:23 AM UTC
Originally posted by Sophie If you could get a sample that'd be great.
I wouldn't, sorry.
Originally posted by Vizier How is your work area? I worked in a couple of call centers years ago and it's always a tiny cubicle with no nearby windows all around, very bright fluorescent lights and AC at full blast. You couldn't do shit in the computer other than maybe reading Wikipedia because every other site was blocked, so all that happened was having to wait for a call. Then many customers were dickheads. Blacks and what I think were chinese were the worst offenders.
There is no cubicle. It's desks that are lined up in a row that zigzag. It's actually somewhat of an open area. I have two monitors on my personal desk and a filing cabinet. I don't have any windows near me. It was cold in the training room but it's warmer out on the floor. I can google, youtube, really go to a lot of places on the net but I haven't really tested the limits and likely wont. I can use my phone but the calls are really back to back, about 50 or so calls a day but I'm new.
Pissed off customers don't rub off on me at all. The most pissed people seem to be delinquent on their account and from California. Chinese people are usually nice but difficult to understand. Elderly people don't understand anything. The worst calls are someone trying to understand their statement and not accepting that the transactions add up to their current balance...
"Yes, you had to pay a $20 late fee because you didn't make your payment on the 2nd. It's the 20th and your account is delinquent."
"BUT WHY CAN'T I USE MY CARD!?"
"Because your account is delinquent."
"WHY IS MY ACCOUNT DELINQUENT?! OH MY GOD!"
"Because you didn't make your payment."
"THEN WHY DO I HAVE A LATE FEE?! THE BANK IS RIPPING ME OFF!"
"Because you did not make your payment."
"WHY CANT I USE MY DAMN CARD! WHAT IS WRONG WITH IT!?"
These type of calls happen and I just keep calm and keep on repeating myself while trying not to laugh.
I've had a couple of depressed calls as well. A guy called and told me his life story about he always tries to help people and how he's out of work and can't make his payments. He was like $20k in dept and delinquent by like 20 days. I just transfered him. A lot of girls call in and sound like they've been crying. Their accounts are usually delinquent and when they make the minimum payment, I can see that they have like less than $100 in their checking account.
I've only worked here for like two months.The following users say it would be alright if the author of this post didn't die in a fire! -
2018-01-28 at 4:26 AM UTC
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2018-01-28 at 5:20 AM UTC
Originally posted by Lanny Being an Indian sewer cleaner would be pretty bad but at least there you don't have someone breathing down your neck all day.
Get out while you still can.
there arent any sewers in india, hence the shitting round the street phenomenon.
anyway are you saying that youd rather be an indian sewerage cleaner than working in a call center ??? -
2018-01-28 at 5:22 AM UTC
Originally posted by Enter Haha, sounds really fun.
lol, you women hater.
I'm going to try to get more into finances and banks.
Before this job, I didn't know the following...
Balance Transfers
Cash Advances
Lines Of Credit
The Way Credit Cards Work
Making Payments from DA using routing and account numbers
CC Rewards
Travel Plans
Pre-authorizations
Lost/Stolen Procedures
Replacing Card Procedures
Disputing Transactions
I'm hoping to continue learning and moving over the other area where they deal with checking accounts. In the future I'd like to move to the Fraud Department at a facility north of me(near Portland).
Become one of those bank guys... -
2018-01-28 at 7:51 AM UTC
Originally posted by Ajax If that were true, then the banks wouldn’t have collapsed when their stupid customers made stupid decisions with their money.
I wouldn't really call inducing economic catastrophe and burning a huge amount of their customers assets in poor investments, then getting bailed out, then resuming business as usual really "working for customers"The following users say it would be alright if the author of this post didn't die in a fire! -
2018-01-28 at 8:02 AM UTC
Originally posted by Lanny May god have mercy on your soul. FI call centers (well all call centers, but even more so here) have one of the highest rates of turnover of any job ever. You don't even get stuff that's particularly exploitable like CNs/PINs, you're always recorded, and work on a timer.
Having seen how these places operate I think it's the very last place I would want to work. Being an Indian sewer cleaner would be pretty bad but at least there you don't have someone breathing down your neck all day.
Get out while you still can.
I worked ten years of it as a technical support/billing supervisor, out on the front line for Time Warner, AT&T, RoadRunner and Charter. I managed three call centers. Service level manager, quality assurance, retention, escalations desk, dispatch, sales, billing, tier1-tier3 support, I did it all. I was in what's called the "Super Queue". All my bosses told me they'd never seen anyone last even close to how long I lasted. I started at the bottom and worked my way up. At the end, once the contracts finally moved out of country, it took a full two years to even begin to feel normal again. Like coming home from a brutal war, where all your friends got killed and you're the only one left.The following users say it would be alright if the author of this post didn't die in a fire! -
2018-01-28 at 8:59 AM UTCCan i get some ctedit card numberz hurrrrrr!!!11The following users say it would be alright if the author of this post didn't die in a fire!
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2018-01-28 at 9 AM UTC
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2018-01-28 at 2:07 PM UTC
Originally posted by -SpectraL I worked ten years of it as a technical support/billing supervisor, out on the front line for Time Warner, AT&T, RoadRunner and Charter. I managed three call centers. Service level manager, quality assurance, retention, escalations desk, dispatch, sales, billing, tier1-tier3 support, I did it all. I was in what's called the "Super Queue". All my bosses told me they'd never seen anyone last even close to how long I lasted. I started at the bottom and worked my way up. At the end, once the contracts finally moved out of country, it took a full two years to even begin to feel normal again. Like coming home from a brutal war, where all your friends got killed and you're the only one left.
had i known that your having PTSS id have been much nicer to you. -
2018-01-28 at 3:40 PM UTC
Originally posted by Lanny I wouldn't really call inducing economic catastrophe and burning a huge amount of their customers assets in poor investments, then getting bailed out, then resuming business as usual really "working for customers"
Good point. At least some banks did shut down, but we’re still paying for others.
My point what that I pay for banks to do certain things for me and generate a level of returns. If I’m not satisfied, I “fire” them and go pay someone else.
Originally posted by Bill Krozby Dumbass
Perfect response. You’ll never have assets to manage, so I’m just going to pat you on your head and send you on your way.
I would say you’re the guy who calls the OP and complains about how you got yourself into a delinquent situation, but you probably just cash your paychecks at some poor station that charges 3% because nobody will let you step foot in their bank. -
2018-01-28 at 3:49 PM UTC
Originally posted by benny vader had i known that your having PTSS id have been much nicer to you.
No, even in that state, I was OK. I was still in full control. It's just that this line of work is no picnic. Like Lanny mentioned, you have to keep your metrics at very high levels at all times, available talk time is always being reduced, the issues get tougher and tougher as you go along, as the system learns who does their job and gives even more to those who do. Being monitored constantly by several layers of internal and external quality assurance every minute of the day, like Lanny said, someone always breathing right down your neck every second of every hour, everything piling up like no tomorrow. It's definitely super high pressure, and when it finally all comes to a stop, you still have that built-in inertia happening. It takes a very long time just to get normal again. This is not a job for the timid or the weak. -
2018-01-28 at 3:53 PM UTCThe following users say it would be alright if the author of this post didn't die in a fire!
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2018-01-28 at 4:08 PM UTC
Originally posted by -SpectraL No, even in that state, I was OK. I was still in full control. It's just that this line of work is no picnic. Like Lanny mentioned, you have to keep your metrics at very high levels at all times, available talk time is always being reduced, the issues get tougher and tougher as you go along, as the system learns who does their job and gives even more to those who do. Being monitored constantly by several layers of internal and external quality assurance every minute of the day, like Lanny said, someone always breathing right down your neck every second of every hour, everything piling up like no tomorrow. It's definitely super high pressure, and when it finally all comes to a stop, you still have that built-in inertia happening. It takes a very long time just to get normal again. This is not a job for the timid or the weak.
but would you go as far as to say that that was way worse than being a sewerage cleaner ???? -
2018-01-29 at 4:42 PM UTCDon't be a rat.
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2018-01-29 at 4:49 PM UTCi used to work in a bank too.
The following users say it would be alright if the author of this post didn't die in a fire! -
2018-01-29 at 4:58 PM UTCdepending to what degree you are being monitored by your boss you can fuck with costumers. ive had friends that worked at call centers and whenever someone would bad-mouth her for example she would just talk shit and hang up for fun. but she told me the job was shit, at least its not manual labor amiright
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2018-01-29 at 5 PM UTC
Originally posted by mso8 depending to what degree you are being monitored by your boss you can fuck with costumers. ive had friends that worked at call centers and whenever someone would bad-mouth her for example she would just talk shit and hang up for fun. but she told me the job was shit, at least its not manual labor amiright
But what if he just wants to buy a costume? -
2018-01-29 at 5 PM UTCnot an option
